Privacy Policy

Introduction

horusivup B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website horusivup.top or use our travel planning services.

This policy applies to all information collected through our website, services, and any related communications. By using our services, you consent to the data practices described in this policy.

Data Controller

horusivup B.V. acts as the data controller for all personal information collected through our services. We are registered in the Netherlands with:

• Company Registration Number: 58194623
• VAT Number: NL237581946B165
• Address: Nieuwstraat 205, 1350 BN Almere, Flevoland, Netherlands
• Phone: +31 20 706 0042
• Email: privacy@horusivup.top

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you use our services, contact us, or interact with our website. We collect this information through various methods:

Information You Provide Directly

When you contact us or use our services, we may collect:

• Name and contact information (email address, phone number, postal address)
• Travel preferences and requirements
• Passport and identification details (when required for bookings)
• Payment information and billing details
• Special requirements (dietary restrictions, accessibility needs, medical information)
• Communication preferences
• Feedback and correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Referral sources and exit pages

How We Use Your Information

We explain how we use your information for various purposes related to providing and improving our travel planning services. The use of your data is always based on a valid legal basis under GDPR.

Service Provision

• Planning and organizing your travel itineraries
• Making reservations and bookings on your behalf
• Communicating with you about your travel plans
• Providing customer support and assistance
• Processing payments and managing billing
• Fulfilling legal and regulatory requirements

Communication and Marketing

• Sending service-related communications
• Providing travel updates and important notifications
• Sharing promotional offers and travel recommendations (with your consent)
• Conducting customer satisfaction surveys

Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Preventing fraud and ensuring security
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contract Performance: Processing necessary to perform our travel planning services
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Consent: For marketing communications and optional data processing
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect health and safety during travel emergencies

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

• Hotels, airlines, and other travel service providers
• Payment processing companies
• Technology service providers and website hosting
• Customer support and communication platforms

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• In case of emergency or to protect safety
• For fraud prevention and security purposes

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Active Customer Data: Retained while you are an active customer and for 3 years after your last service
• Financial Records: Retained for 7 years as required by Dutch law
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Website Analytics: Anonymized data retained for up to 2 years
• Legal Documentation: Retained as required by applicable laws

After the retention period expires, we securely delete or anonymize your personal information unless we are legally required to retain it longer.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a machine-readable format
• Right to information about how your data is processed

Correction and Deletion

• Right to rectify inaccurate or incomplete data
• Right to erasure ("right to be forgotten") under certain conditions
• Right to restrict processing in specific circumstances

Control and Objection

• Right to withdraw consent for consent-based processing
• Right to object to processing based on legitimate interest
• Right to object to direct marketing communications
• Right to lodge a complaint with supervisory authorities

To exercise these rights, please contact us at privacy@horusivup.top. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.

International Data Transfers

As a travel planning company, we may need to transfer your personal information to countries outside the European Economic Area (EEA) for the purpose of providing our services, such as making reservations with international hotels or airlines.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Transfers to countries with adequacy decisions from the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for multinational organizations
• Your explicit consent for specific transfers

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences or our cookie consent banner displayed on first visit to our website.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

When planning family travel that includes minors, we collect necessary information about children only for the purpose of travel arrangements and with parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users for significant changes
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated.